Systems/Enterprise:
PLUMTREE UNVEILS NINE CUSTOMER CASE STUDIES
Enterprise Web leader Plumtree Software published the second annual No Empty
Portals white paper featuring nine case studies of high-impact business
applications built using Plumtree's portal framework. The top applications
detailed in the white paper were selected for customer ingenuity and business
value, and include application profiles from customers such as Best Buy, the
City of Calgary, Ford Motor Company, FTN Financial and Hy-Vee. The white paper
shares how one Plumtree customer achieved a return on investment (ROI) of 564
percent on a set of expert location and collaboration applications, how
another saved $4 million a year in communications costs with a dealer
dashboard application. Reporting on the evolution of the portal market, the
white paper also explores the business drivers behind the large numbers of
applications now being built using portal frameworks. The public can download
the paper at www.plumtree.com/nep.
According to IT and investment analysts, companies are increasingly looking to
build new business applications that draw on services from diverse systems
often running on different platforms across the enterprise. Plumtree is
uniquely positioned to help companies build these types of applications
quickly and at low cost because of Plumtree's support for both .NET and JAVA
technologies and integration with a wide range of applications and legacy
systems.
The "No Empty Portals!" white paper released by Plumtree today highlights the
most successful types of service-oriented applications currently deployed by
Plumtree customers. These applications typically include data from packaged
applications, legacy and homegrown systems alongside collaborative workspaces,
project workflow and role-specific content. Examples of top applications
include:
- Expert location/knowledge management workspaces that combine both
structured and unstructured data, discussion groups for common issues and
suggested fixes, searchable tips repositories and workflow around problem
resolution.
- Sales support applications that combine real-time sales metrics with access
to legacy and homegrown systems of record for products and services, product
performance data, customer satisfaction records, marketing differentiators and
up-sell ideas, and application views personalized by country, language,
department and brand.
- Government-to-Citizen applications that centralize hundreds of different
sites, systems and processes into a unified Web offering where non-IT
employees can add content and create personalized communities, giving users
their ability to collaborate with government officials on policy and project
plans, conduct online transactions like permitting and class registration and
view personalized calendars of government events.
- Interactive research applications that combine anecdotal and quantitative
data from diverse systems into with real-time evaluation and reporting tools,
analytic research tools and performance calculators.
- Employee services applications that combine career management information
with job opening alerts, hiring workflow, resume document management, wage
verification and profile updates that interact with homegrown and legacy
systems, and real-time collaboration capabilities for communication with HR or
health providers.
- Retail store applications that combine product information from several
different systems with performance metrics from reporting databases, process
workflow, scheduling and messaging tools providing role-specific application
views.
"Organizations today are discovering what our most innovative customers have
already demonstrated that a portal framework is ideal for assembling
people-centric, service-oriented applications. The most successful deployments
we've seen combine diverse resources into targeted applications designed
according to user needs rather than system functionality," said Plumtree CEO
John Kunze. "Only Plumtree offers an integrated framework for administering
and delivering applications alongside integrated services for collaboration,
content management and search, radically lowering the cost of building
targeted Web applications."
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