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DAILY NEWS AND INFORMATION FOR THE GLOBAL GRID COMMUNITY /
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Breaking News - Operating Systems & Middleware:
Dralasoft Selected By Centrata To Enhance IT Service Product
Dralasoft Inc announced that Centrata Inc has chosen Dralasoft Workflow BPM
software to enhance the workflow functions of its flagship Centrata Service
Delivery Management Suite. Dralasoft Workflow, which will be private-labeled
in select modules of the suite, will provide increased efficiency and ensure
best-practices compliance for Centrata's enterprise customers, nearly all of
whom are in the Fortune 500.
Centrata Service Delivery Management (SDM) Suite helps large enterprise IT
operations groups transform from reactive, ad hoc "job shops" to streamlined,
service-oriented product houses. It does this by delivering a full service
delivery management suite based on an industry-leading service catalog.
Centrata's service catalog captures policies, standards and other critical
characteristics including pricing and service levels of the services being
offered. Centrata leverages its service catalog to power a complete end-to-end
system that covers each phase of the service delivery lifecycle: design,
request, fulfill and optimize/govern. The system enforces policies and
standards, measures performance and optimizes service delivery.
Centrata SDM has improved service levels, reduced errors, and lowered
operating costs for its customers. Dralasoft Workflow, as part of Centrata
SDM's Fulfill and Govern modules, will further improve the processes and
standards used by Centrata customers, thus ensuring that best practices are
followed at each phase of service delivery.
"Centrata has identified a common need of large, complex enterprises --
namely, to re-strategize how IT is managed and deployed. Our technology will
enhance a key element in that process for Centrata, proving the functionality
and high business value of Dralasoft Workflow," said Suresh Ramaswamy,
president and chief technical officer of Dralasoft.
"Dralasoft Workflow is not only a comprehensive BPM solution, but also very
easy to integrate, which makes it ideal for our needs," said Ajay Arora,
senior director of product management at Centrata. "Its full set of features
and easy-to-use interface will allow our users to readily execute workflows,
identify process bottlenecks, and define governance for their most complex IT
initiatives."
Dralasoft Workflow reduces the complexity and cost of integrating business
processes into various mission-critical business functions. The solution is
comprised of three modules: Dralasoft Workflow Engine, the runtime component;
Dralasoft Workflow Studio, a drag-and-drop design interface for workflow
development; and Dralasoft Workflow Manager, the application's monitoring and
analysis tool. In addition to existing support for Java, XML, LDAP, HTTP and
JDBC, Dralasoft Workflow Engine now fully supports SOAP (Simple Object Access
Protocol), making it usable in .NET implementations and other kinds of web
services.
Centrata Govern and Centrata Fulfill, the two Centrata SDM modules into which
Dralasoft Workflow will be added, both perform key operational tasks of the
SDM suite. Centrata Govern is an application module providing end-to-end
definition, management and enforcement of IT service and project standards,
processes and service level agreements. Centrata Fulfill provides optimized
fulfillment of IT requests based on business criticality and delivered via
best-practice and industry standard workflows.
Completion of the Dralasoft Workflow integration is anticipated by fall of
this year. The new workflow functionality will be backwards-compatible with
existing Centrata SDM deployments by porting existing workflow definitions to
the Dralasoft format, and by abstracting out the invocation of Dralasoft
Workflow Engine APIs for runtime applications.
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