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DAILY NEWS AND INFORMATION FOR THE GLOBAL GRID COMMUNITY /
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Systems/Enterprise:
ALTAIR LAUNCHES ONLINE MESSAGE BOARD FOR GRID CUSTOMERS
Continuing its efforts to support valued customers, Troy, Mich.-based Altair
Engineering announced the launch of iExchange -- a customer centric online
message board center.
According to Michael J. Kidder, corporate marketing director for Altair,
"iExchange is exciting new online message board functionality that will allow
our customers to communicate and learn about our products, ask real-time
questions and share innovative applications with our growing community of
engineering professionals from around the world. It is our belief that
iExchange will be welcomed by our user community, reinforcing our market
leading position in customer service."
Altair announced the launch of iExchange to its registered clients on June 18
and describes the online message board center as "the communication
infrastructure needed to nurture the growth of global community forums for CAE
and Grid computing software users." iExchange includes the flexibility to join
software and application specific message board communities with the future
ability to request private message board forums. Altair hopes to foster an
open communication exchange which will benefit all industry professionals
currently registered at www.altair.com as clients.
Advantages of iExchange over traditional user group e-mail aliases include:
- Message board postings only go to an opted-in and online user community.
- iExchange is not e-mail based so it will not increase the volume of e-mail
received by participants. It also prevents broad e-mail postings that are not
of interest to users.
- iExchange is customizable for the specific needs of each participant.
- Searchable by keyword, products and applications.
- iExchange participants can communicate anonymously without disclosing their
employer and personal information.
- Each message board is monitored daily by Altair staff to assist in the
knowledge transfer concerning our products and their application.
Jeff Brennan, vice president of Altair Engineering's Commercial Software
business unit said, "iExchange is another example of Altair Engineering's
continuing efforts to deliver an ongoing commitment to our customers needs and
responding to their feedback. The addition of iExchange truly compliments our
already world-class support organization while providing more value and an
enhanced user experience to our software community."
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