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DAILY NEWS AND INFORMATION FOR THE GLOBAL GRID COMMUNITY /
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Systems/Enterprise:
HP GIVES CIOs 'CONTROL POINT' FOR MANAGING ADAPTIVE ENTERPRISE
At the HP Software Forum, HP introduced new management software and solutions
that give chief information officers business-level insight across their IT
operations, enabling them to dynamically link business and IT for real-time
management of business, IT service application and infrastructure delivery.
The new solutions are coupled with new services for partners that will
accelerate development of certified, standards-based solutions that integrate
with the HP OpenView management platform.
Combining new software, recently acquired technologies and innovative
professional services, HP has created a customer-oriented portfolio focused on
four core solution areas: Business Management, IT Service Management,
Application Management and Infrastructure Management. The solutions are
designed to address the challenges CIOs face when trying to minimize the
complexity, cost and time associated with managing heterogeneous IT
environments, while at the same time understanding the effect -- in business
terms -- that IT system health has on their bottom lines.
The announcements include two breakthrough technologies that enable real-time
management of IT based on business priorities:
HP OpenView Business Process Insight is the industry's first software to
monitor the health of business processes and express the impact of IT in
business terms. HP OpenView Route Analytics Management System is the first software to
understand real-time network behavior without polling, allowing failures to be
identified and fixed up to 80 percent faster.
"CIOs need a control point for running IT as a business," said Todd
DeLaughter, vice president and general manager of Management Software
Organization at HP. "We've been updating our HP OpenView portfolio to give
CIOs that control point, enabling them to make real-time decisions on key
drivers that maximize business performance, not just IT performance. Bottom
line, there is no dynamic link between business change and IT infrastructure
without the automation and insight that management software provides. We
intend to make HP OpenView software and solutions the 'killer app' for today's
CIO."
"CIOs and their IT departments must make the leap from being cost centers
within their corporations to becoming strategic service providers. In this new
role these organizations can provide high availability and improved
performance and, more importantly, can enable their business organizations to
understand in real-time how IT impacts the customer experience," said Judith
Hurwitz, president of Hurwitz & Associates. "HP understands this well and has
designed its management solutions portfolio to focus top-down on how companies
can deliver IT as a service, and how these services should align with business
objectives."
Business Management Aligns IT With Business Objectives
HP's Business Management solutions allow CIOs to directly align IT resources
with business objectives and priorities. The first of these solutions, HP
OpenView Business Process Insight, enables customers to map
enterprise-critical business processes to IT resources, so that IT performance
can be calculated and communicated in terms based on real financial data. It's
the industry's first software to monitor business processes and their
relationships to the applications, and IT resources on which they depend.
For instance, HP OpenView Business Process Insight can provide the dollar
value of a failed network or slow e-commerce response time, based on current
financial data provided by the line of business (for example, "15 orders are
stuck in credit check, which is holding up $200,000 in revenue"). The software
communicates better data in business terms and allocates priority of IT issues
ranked by the order of their impact on business processes.
Ultimately, HP OpenView Business Process Insight supports a more intelligent
and healthy foundation that can automatically adjust IT resources to meet
business requirements, allowing better optimization of overall IT performance
while improving customer service delivery.
IT Service Management Critical To Running IT As Service Delivery Business
HP's IT Service Management solutions help customers evolve from managing IT
silos to managing IT as a business within an enterprise, helping them to add
value to their delivery and support of critical IT services. IT Service
Management improves service quality by immediately assessing the impact of an
IT event on service-level agreements, and then optimizing the quality of the
service through a coordinated and efficient response. HP is already a leader
in this area with 10,000-plus customers worldwide that are implementing IT
Service Management best practices.
Related to this, HP has released results from a recent customer study
conducted by IDC on HP OpenView Service Desk and return on investment. The
survey underscores the dramatic IT staff productivity improvements and
cost-savings gained from integrating HP OpenView Service Desk with back-end
enterprise management tools (such as HP OpenView Operations). Noted customer
improvements included a dramatic 94 percent decrease in delivery time for IT
change requests and a 56 percent reduction in the time to identify and fix a
downtime incident.
"Managing a broadband IP network that will link nearly 5,000 government
offices, libraries, healthcare and education facilities in more than 400
communities across Alberta is a huge challenge," said Leanne McIntosh,
enterprise architect for Axia SuperNet Ltd. "The flexibility of HP OpenView
solutions makes it possible for Axia to coordinate and consolidate our
customer provisioning and service functions within a single, powerful system.
We're able to process initial customer orders in a timely fashion, respond
quickly and efficiently when managing change orders, and we meet customer
service-level agreements by ensuring rapid response to network incidents.
What's more, the ability to manage a wide variety of workflow challenges
through HP OpenView has allowed Axia to dramatically reduce our capital
expenditures."
Application Management Provides Complete Lifecycle Management
HP's Application Management solutions are focused on improving the
performance, availability and overall quality of business-critical
applications, whether packaged (off-the-shelf) or custom, as well as the
infrastructure (Enterprise Application Integration environments, messaging
applications, databases and operating systems) running the applications.
While accelerating easy integration and strategic partnering is important to
the success of all HP's management solutions, it is particularly important
around application management. To this end, HP has introduced new Enterprise
Management Services, as part of its PartnerONE program. These are designed to
accelerate the creation and promotion of certified, differentiated and
standards-based solutions with leading application vendors, as well as across
the spectrum of HP Business, IT Service and Infrastructure Management
solutions.
HP partners who want to build enhanced management capabilities into their
products and solutions by either integrating with, or embedding, HP OpenView
will now have access to new prospects for easier integration, certification
and validation as well as joint marketing and selling opportunities. The new
Enterprise Management Services will elevate HP's relationship with OpenView
partners from technology relationships to strategic, go-to-market business
relationships that deliver mutual competitive advantage.
Infrastructure Management Optimizes Business-Critical IT Assets
HP's Infrastructure Management solutions address one of the most critical
areas of management software today: the stabilization and optimization of an
enterprise's IT infrastructure. CIOs must be able to deliver higher quality of
services with less effort by optimizing the inventory, availability and
performance of critical IT infrastructure assets. This includes working across
servers, storage, networking, PCs, printing and imaging, and utility-based
resources.
Because the network is at the core of most companies' plans to become more
adaptive, HP has built upon its network management leadership with
breakthrough new software that can optimize networks in real time.
Changing the paradigm for how core networks are managed, HP OpenView Route
Analytics Management System manages the network as a service, not as IT
infrastructure, enabling the solution to better track network protocol and
communicate insightful information about a network's overall health.
HP OpenView Route Analytics Management also prioritizes problem solving
through impact analysis, understanding how data is moving and then
communicating information in real time. The solution collects data and
provides insight every 15 seconds, giving customers greater benefit from
real-time understanding and speeding problem identification and resolution.
Management Solutions For The Adaptive Enterprise
HP's management software, services, solutions and partner services are a key
element of the company's Adaptive Enterprise strategy, HP's vision of an
organization in which business and IT are synchronized to measure, architect,
manage and capitalize on change.
To help customers manage the Adaptive Enterprise, HP delivers industry-leading
technology and best practices through HP OpenView and HP Services. Together,
these solutions dynamically link business and IT to help enterprise customers
manage business services in real time, improve application quality and
performance, and gain immediate insight and tighter control over their
technology infrastructure.
About HP
HP is a technology solutions provider to consumers, businesses and
institutions globally. The company's offerings span IT infrastructure,
personal computing and access devices, global services and imaging and
printing. For the four fiscal quarters ended April 30, HP revenue totaled
$76.8 billion. More information about HP is available at www.hp.com .
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