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DAILY NEWS AND INFORMATION FOR THE GLOBAL GRID COMMUNITY /
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Breaking News - Security:
IMERYS Selects SilverBack IT, Security Monitoring Software
SilverBack Technologies Inc, a leading provider of integrated network,
systems, application and security monitoring software, announced that IMERYS,
a worldwide manufacturer of raw materials and specialty minerals, has deployed
SilverBack as the strategic monitoring solution for its global IT
infrastructure. Headquartered in Paris, IMERYS manages its global network
infrastructure from two data centers based in Atlanta and the United Kingdom.
With SilverBack software, IMERYS now has a single centralized view of its
global network and can optimize critical business and workflow processes and
applications. SilverBack's Atlanta-based partner, Universal Data Consultants
(UDC), provides SilverBack software as part of its VMON service, and project
and other management services for the IMERYS network.
Utilizing SilverBack software, IMERYS can proactively monitor remote locations
without the need for additional IT personnel. SilverBack enhances existing
staff productivity by assuring the high availability of resources and
applications such as electronic signature processing, help desk, e-mail and
workforce automation. The ability to view potential service issues across the
infrastructure expedites troubleshooting and isolation of the root cause of
any problem before service is degraded for end users.
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"IMERYS required a simple and efficient means of improving IT controls and we
needed to do it without adding additional resources," said Mark Worrel,
director of global infrastructure and support at IMERYS. "We reviewed a number
of tools before standardizing on SilverBack. We chose SilverBack and UDC
because they delivered the only management solution with impressive IT and
security management capabilities that would be easy and cost-effective to
deploy. The majority of the platform solutions we evaluated required full-time
staff to manage and maintain, which would substantially increase costs of
ownership."
Utilizing SilverBack's integrated network management and security
capabilities, IMERYS is better able to distinguish and shut down true Denial
of Service (DoS) attacks from potentially legitimate surges in traffic. In
addition, SilverBack has allowed IMERYS to consolidate a number of other
global assets into one central view, including environmentals, other
temperature controls critical to the minerals sector and PBXs.
"UDC has helped us to fine-tune SilverBack notifications so our help desk
receives alerts only on meaningful events and can view the data in the formats
they prefer, said Worrel. "This streamlined notification system has enabled us
to reduce the costs of after-hours monitoring of critical devices and
applications."
"IMERYS and other market-leading global organizations are finding SilverBack
especially valuable to support staff in providing them with the ability to
access core resources on a 24-7 basis from one shared console," said Jim Hare,
vice president of worldwide sales for SilverBack. "Not having to worry about
the performance of critical applications enables IMERYS to focus on improving
research and development while expediting new product rollouts."
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