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DAILY NEWS AND INFORMATION
FOR THE GLOBAL GRID COMMUNITY /
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Applications:
OPSWARE HELPS INFLOW TO ACCELERATE
BUSINESS, INCREASE REVENUE
Inflow, a leading provider of outsourced technology services, today
unveiled
that it has successfully expanded its managed hosting business through
development of its iServerCare management solution. This new solution already
has resulted in strategic customer acquisitions, increased revenues, and
improved service margins via Opsware Inc's IT automation software.
Using Opsware, Inflow has achieved:
- Industry leading server-to-system administrator ratios: Inflow is now
managing over 600 servers with three dedicated staff members; an impressive
200 to 1 server-to-administrator ratio.
- Greater service quality and security: Using Opsware, Inflow lowered its
"mean time to restore" for servers from three or four hours to a record low of
30 minutes.
- Improved security, via reduced time to patch servers: Inflow secures
its
customers' servers using Opsware's automated patching capabilities, which
allows them to patch 600 servers in less than three hours.
After a detailed technical evaluation, the company chose Opsware over two
other technology providers, based on Opsware's deep operational expertise
resulting from its Loudcloud managed services provider origins, the Opsware
platform's ability to integrate rapidly with new and existing IT management
systems and its strong customer base.
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In selecting Opsware, Inflow was seeking to enhance its service delivery
model
to enable high-margin, high-value application hosting and management services,
such as iServerCare, while lowering its cost structure and improving overall
service quality for customers. A key component of Inflow's service
transformation was the ability to scale its business without adding
incremental staff to solely support these new services. Opsware helped Inflow
to successfully capture its largest account while maintaining existing
staffing levels. Without Opsware's automation software, Inflow estimated it
would need to expand the operations staff supporting this customer by 300
percent.
"Without Opsware, we would not be able to offer the seamless high-value
server
management solutions demanded by our customers," said Lenny Monsour, general
manager of Inflow Hosting and Infrastructure Services. "Using Opsware as the
underlying automation platform for our managed hosting business allows us to
automate our customers' entire server and application lifecycle, with a
dramatically lower cost structure and with higher quality and
reliability."
"Opsware was the original platform for our own managed service business, so
we
understand Inflow's need to provide the highest level of service quality while
keeping costs down," said Ben Horowitz, chief executive officer for Opsware.
"Opsware enables Inflow's IT staff to spend less hands-on time in their server
room and more time providing strategic value to their customers."
Opsware continues to lead the way in IT automation and utility computing.
The
growth of the Internet and move to Web-based computing is creating huge growth
in the number of servers and applications in data centers, resulting in
massive complexity that renders traditional, manual operations unsustainable.
Automation has become a necessity as IT organizations seek to become more
cost-competitive, reduce data center complexity and offer higher-value
services.
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