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DAILY NEWS AND INFORMATION
FOR THE GLOBAL GRID COMMUNITY /
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Breaking News -
Security:
MCI Initiates First Denial Of
Service Performance Guarantee
MCI announced it has introduced the industry's first Denial of Service
(DoS)
Service Level Agreement (SLA) to help Internet customers better thwart and
defend against Internet threats and attacks. The new SLA ensures that all MCI
Internet customers will have immediate access to MCI's award-winning security
staff to help them rapidly address and mitigate Internet attacks, providing
the strongest network security protection available.
MCI's DoS performance guarantee automatically extends its SLAs at no
additional cost to customers. The new SLA is being applied across all MCI
Internet Protocol (IP) services including dedicated and remote Internet
access, IP VPN Dedicated and Remote, and Internet Colocation, Shared and
single-server Dedicated Hosting.
"MCI's experience operating IP networks along with its advanced network
monitoring and management capabilities enable the company to provide the
strongest security defense for our customers," said Sara Santarelli, MCI vice
president of network security. "Our new SLA gives customers greater peace of
mind, knowing that MCI will help them stop Internet threats and attacks, while
further demonstrating our commitment and ability to making the Internet a
safer place for the greater Internet community."
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MCI guarantees its response to suspected DoS attacks within 15 minutes of a
customer-generated trouble ticket through MCI Customer Support. MCI's Security
team works hand-in-hand with customers to determine and implement the
necessary steps to quickly mitigate the security threat. MCI is the first and
only service provider to develop and initially utilize and implement a set of
highly effective anti-DoS network tools and techniques, enabling its Security
team to quickly trace and stop potential attacks.
One of the first companies to take advantage of MCI's new SLA is Ask Jeeves
Inc. As the Web's second most popular search engine, Ask Jeeves receives more
than 19.5 million unique users monthly and relies solely on its Internet
presence to provide consumers with authoritative and fast ways to find
relevant information to their everyday searches.
"MCI's new DoS SLA is an enormous step forward for the entire industry,"
said
Dayne Sampson, vice president of Information Technology for Ask Jeeves. "MCI
has set the bar for other providers, as it commits to effectively responding
to suspected DoS attacks within minutes of their start. As a company under
daily attack, MCI represents a critical component in our Internet security
defense-enabling Ask Jeeves to seamlessly conduct business 24 hours a
day."
Recognized as a leader in the area of mitigating DoS attacks by the SANS
Institute, MCI is the 2003 recipient of two key Information Security
Leadership Awards in the Internet Service Provider (ISP) category. MCI
received the Award for Leadership in Mitigating Denial of Service Attacks for
its proactive efforts in developing new and aggressive techniques to identify
and block Distributed Denial of Service attacks (DDOS) against its customers.
MCI also received the Award for Leadership in Rapid Response to Worm Activity
for its quick and decisive work in decoding and halting the CodeRed and
SQLSlammer worms.
In addition to focusing on the protection of MCI's networks, MCI works
closely
with U.S. government organizations and third-party security groups focused on
the protection of the nation's critical infrastructure. These organizations
include: National Security and Telecommunications Advisory Counsel; FBI's
National Infrastructure Protection Center; National Communications System; The
System Administration, Networking and Security Institute; and CERT
Coordination Center.
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